Returns & Exchanges
No account login is required. UpClothing uses Fastrr for checkout/login, and returns are handled separately through our Shiprocket return flow.
Use the tracking/AWB details sent with your shipment by SMS, WhatsApp or email. Once the delivered shipment is found, eligible orders can show the return/exchange option on the Shiprocket tracking page.
How it works
- Click START A RETURN / EXCHANGE.
- Find your delivered shipment using the tracking/AWB details from your shipping message.
- Select the eligible item and choose Return or Exchange where available.
- Select the reason and submit the request.
- After approval, follow the reverse-pickup instructions provided by Shiprocket.
Return / exchange window: Requests must be raised within 7 days of delivery.
Standard Returns & Exchanges
A ₹99 fee applies to eligible standard returns for a refund and to eligible exchanges.
For returns, the ₹99 fee is deducted from the approved refund amount. For exchanges, the ₹99 fee is collected or adjusted as part of the exchange process.
Items must be unworn, unwashed and unused, with original tags and packaging intact. Products showing signs of wear, stains, odour, washing, alteration or customer-caused damage may be rejected.
Partial COD Orders
For Partial Cash on Delivery orders, the ₹50 advance amount paid at checkout is non-refundable.
For an eligible Partial COD return, the approved refund excludes the ₹50 Partial COD amount. Any applicable ₹99 reverse-logistics charge is also deducted from the refundable amount.
Wrong, Damaged, Missing Item or Parcel Damage
Approved genuine claims for a wrong item, damaged item, missing item or parcel damage do not carry the ₹99 reverse-logistics charge.
These claims must be reported within 48 hours of delivery. After raising the Shiprocket request, email support@upclothing.in with:
- Complete parcel-opening video from before opening until the product is clearly visible.
- Clear photos showing the issue.
- Photo of the shipping label.
- Your order number.
If the video is too large to attach, upload it to Google Drive and send a viewable link. Claims without adequate opening-video evidence may be rejected.
Exchanges
Eligible exchanges can be initiated through Shiprocket, subject to stock availability and the 7-day eligibility window. Choose an available replacement size or variant where Shiprocket supports it.
If the requested replacement is unavailable, UpClothing may offer another available size/variant or an eligible return/refund.
Refunds
Refunds are processed after the returned item is received and passes inspection. The approved refund is issued through the applicable payment method, less the applicable ₹99 reverse-logistics charge and, for Partial COD orders, the non-refundable ₹50 Partial COD amount.
Can't find the Return / Exchange option?
Do not use the Fastrr account page for returns. If your delivered order is eligible but Shiprocket does not show a return/exchange option, email support@upclothing.in with your order number and tracking/AWB number. We will handle the request manually.